Refund and Returns Policy
Overview
This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for purchases made through https://www.qalero.store. By making a purchase, you agree to comply with this policy.
Return Eligibility
Timeframe for Returns
Items may be returned within 30 days of the original purchase date, provided they are in original condition, unused, and with all tags and packaging intact.
Non-Returnable Items
The following items are not eligible for return:
- Personalized or custom-made products
- Digital downloads or software
- Items marked as final sale
Refund Process
Initiating a Return
To initiate a return, contact our customer service team at [email protected] or +1 (405) 774-1197. Include your order number and reason for return. You will receive instructions for returning the item to 9246 Northwest 16th Street, Oklahoma City, Oklahoma 73179, United States.
Refund Method and Timing
Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned item. Shipping costs are non-refundable unless the return is due to our error.
Exchanges
Exchanges are available for defective or damaged items. Contact us at [email protected] to arrange an exchange. You may be required to provide photos or documentation of the issue.
Customer Responsibilities
You are responsible for:
- Ensuring return items are securely packaged to prevent damage during transit
- Including all original accessories and documentation
- Covering return shipping costs unless otherwise specified
Contact Information
For questions about this policy or to initiate a return, contact us at:
- Email: [email protected]
- Phone: +1 (405) 774-1197
- Address: 9246 Northwest 16th Street, Oklahoma City, Oklahoma 73179, United States
Policy Updates
https://www.qalero.store reserves the right to modify this Refund and Returns Policy at any time. Continued use of our services constitutes acceptance of any changes.